Shipping Policy
At Aika Store, we strive to provide an exceptional shopping experience, including fast and secure shipping. The terms and conditions of our shipping policy are outlined below.
1. Scope of Shipments
1.1. Destinations : We ship worldwide. If your country is not listed during checkout, please contact us at aika.aesthetics@hotmail.com for assistance.
1.2. Shipping Methods : We offer several shipping methods to suit your needs, including standard and express shipping. Available options and shipping costs will be displayed during the checkout process.
2. Order Processing
2.1. Processing Time : All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
2.2. Notifications : Once your order has been shipped, you will receive a confirmation email with tracking information.
3. Delivery Times
3.1. Delivery Estimates : Delivery times vary depending on the destination and shipping method selected. Below are approximate estimates:
- Standard Shipping: 7-21 business days
- Express shipping: 3-7 business days
3.2. Delivery Delays : Delivery delays may occur due to circumstances beyond our control, such as customs delays or adverse weather conditions. Aika Store is not responsible for delivery delays.
4. International Tariffs and Fees
4.1. Taxes and Duties : International shipments may be subject to taxes, duties and other charges not included in the product price or shipping costs. These charges are the customer's responsibility.
5. Shipping Address
5.1. Address Accuracy : It is the customer's responsibility to provide an accurate and complete shipping address. Aika Store is not responsible for undelivered orders due to incorrect or incomplete shipping information.
5.2. Shipping Address Changes : If you need to change the shipping address after you have placed an order, please contact us as soon as possible at aika.aesthetics@hotmail.com . We will make every effort to accommodate your request, but we cannot guarantee changes once the order has been processed.
6. Payment Gateway
6.1. Payment Process : Our system will connect to the 2Checkout payment gateway and request the user's credit or debit card details to complete the transaction securely.
6.2. Security : Payment information is handled securely through the 2Checkout payment gateway, which meets the highest security standards to protect your data.
7. Problems with Shipping
7.1. Lost or Damaged Orders : If your order is lost or arrives damaged, please contact us at aika.aesthetics@hotmail.com within 7 days of the estimated delivery date so we can investigate and resolve the issue.
7.2. Returns due to Non-Delivery : In the event that an order is returned to us due to an incorrect, unclaimed address, or any other reason, the customer will be responsible for the reshipping costs.
8. Contact
For any questions regarding our shipping policy, please contact us at:
- Email: aika.aesthetics@hotmail.com
- Whatsapp: +51 950766701
We appreciate your purchase at Aika Store and hope you enjoy our products as much as we enjoy creating them.