Shipping Policy

At Aika Store, we strive to provide an exceptional shopping experience, including fast and secure shipping. The terms and conditions of our shipping policy are detailed below.

1. Scope of Shipments

1.1. Destinations : We ship worldwide. If your country does not appear as an option during the purchase process, please contact us at aika.aesthetics@hotmail.com for assistance.

1.2. Shipping Methods : We offer several shipping methods to suit your needs, including standard and express shipping. Available options and shipping costs will be displayed during checkout.

2. Order Processing

2.1. Processing Time : All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

2.2. Notifications : Once your order has shipped, you will receive a confirmation email with tracking information.

3. Delivery Times

3.1. Delivery Estimates : Delivery times vary depending on destination and shipping method selected. Below are approximate estimates:

  • Standard Shipping: 7-21 business days
  • Express shipping: 3-7 business days

3.2. Delivery Delays : Delivery delays may occur due to circumstances beyond our control, such as customs delays or adverse weather conditions. Aika Store is not responsible for delivery delays.

4. International Tariffs and Rates

4.1. Taxes and Duties : International shipments may be subject to taxes, duties, and other charges not included in the product price or shipping costs. These charges are the customer's responsibility.

5. Mailing address

5.1. Address Accuracy : It is the customer's responsibility to provide an accurate and complete shipping address. Aika Store is not responsible for undelivered orders due to incorrect or incomplete shipping information.

5.2. Shipping Address Changes : If you need to change the shipping address after you have placed an order, please contact us as soon as possible at aika.aesthetics@hotmail.com We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

6. Payment Gateway

6.1. Payment Process : Our system will connect to the 2Checkout payment gateway and request the user's credit or debit card details to complete the transaction securely.

6.2. Security : Payment information is handled securely through the 2Checkout payment gateway, which meets the highest security standards to protect your data.

7. Problems with Shipping

7.1. Lost or Damaged Orders : If your order is lost or arrives damaged, please contact us at aika.aesthetics@hotmail.com within 7 days of the estimated delivery date so we can investigate and resolve the issue.

7.2. Returns for Non-Delivery : In the event that an order is returned to us due to an incorrect, unclaimed address, or any other reason, the customer will be responsible for reshipping costs.

8. Important Information about the Delivery of your Order

At Aika Store, we want to make sure that you receive your order without any problems. It is important that you know the following about the delivery of your package:

Delivery and Communication with DHL

  1. Delivery Time and Contact : Once your package has arrived in the destination country, DHL will take care of the delivery. If DHL is unable to contact you or deliver the package within a maximum period of 2 weeks, the package will be returned to the country of origin.

  2. Actions to Take :

    • Availability : Please ensure that you are available to receive the package and respond to any attempts by DHL to contact you. Please provide an accurate and complete delivery address when placing your order.
    • Tracking Number : We will provide you with a tracking number once your package has been shipped by DHL. It is crucial that you keep an eye on this tracking number to follow the status of your shipment and be prepared to receive your package.

  3. Resending Costs : In case the package is returned to the country of origin because it could not be delivered or you could not be contacted, you will have to pay the shipping costs again if you want us to resend the product.

9. Contact

For any questions regarding our shipping policy, please contact us at:

We appreciate your purchase at Aika Store and hope you enjoy our products as much as we enjoy creating them.

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